Corporate Responsibility

Customer and employee orientation, responsible behaviour, corporate responsibility as well as open communication, trust and respect: all of these are embedded in Messer’s mission statement. Shortly after bringing all of the company’s shares back into family ownership in 2004, Stefan Messer personally drove forward a discussion of values, which led to a company-wide vision and mission as well as the formulation of the company’s values.
We act sustainably to meet the needs of our customers in accordance with our collective responsibility for people, progress and the environment. In order to make these values and the corresponding developments measurable and comparable, Messer introduced sustainability key performance indicators (KPI) for the first time in 2014.
With effect from 1 January 2018, the Business Development/CSR position in Central Sales Functions was filled again with the aim of further improving Messer’s sustainability performance. In conjunction with this, we want to improve customer satisfaction as well as our sustainability rating provided by external organisations such as EcoVadis and Carbon Disclosure Project (CDP).

The following twelve topics are relevant for each company in the Group:

 

Unit

2017

2018

1. Safety of our employees 

 

 

 

Number of Lost Time Injuries (Messer employees)

persons

15

14

Lost Time Injury Frequency Rate - LTI FR

(Messer employees lost time injuries)

per million

working hours

1.4

1.3

Lost Time Injury Severity Rate - LTI SR

(Messer employees lost days)

per million

working hours

45.4

64.0

Number of Recordable Working Injuries - RWIs

(Messer Employees)

number

37

23

Recordable Working Injuriy Frequency Rate - RWI FR 

(Recordable injuries per million working hours)

per million

working hours

3.5

2.2

Fatalities (Messer employees)

persons

1

0

 

 

 

 

2. Safety of our logistics

 

 

 

Cylinder fleet: Number of preventable incidents

number

4

9

Cylinder fleet: Frequency Rate 

(Number of preventable incidents per million driven kilometres)

per million

driven kilometres

0.17

0.41

Bulk Fleet: Number of preventable incidents 

number

13

14

Bulk Fleet: Frequency Rate
(Number of preventable incidents per million driven kilometres)

per million

driven kilometres

0.15

0.19

    

3. Safety of our customers

 

 

 

Total number of customer installations (Messer owned)

number

8,808

8,890

Number of technical reviews of customer installations

number

9,171

9,395

Ratio: Number of technical reviews / Number of Messer 

owned customer installations

number

1.04

1.06

Number of safety audits at customer sites with Messer‘s installations

number

1,582

2,170

Ratio: Number of safety audits at customer sites / number of Messer owned customer installations

number

0.18

0.24

Number of safety trainings provided to customers at any customer site

number

1,590

1,563

Total number of customer training participants

persons

4,716

5,273

 

 

 

 

4. Mutual trust and respect 

 

 

 

Number of cases reported in respect to discrimination

number

1

1

 

 

 

 

5. Energy efficiency in production

 

 

 

Energy coefficient 
(energy consumption in relation to energy weight of sold product)

kWh

1.345

1.308

 

 

 

 

6. Open communication and cooperation with stakeholders

 

 

 

Media resonance analysis: Gross coverage   

million persons

54.9

901.8

Monitoring of brand awareness (Germany)

per cent

12.8

17.0

 

 

 

 

7. Protection of the environment

 

 

 

CO2 Footprint of plants and logistic

million tonnes of

CO2e

3.36

3.38

Specific CO2 Footprint of plants and logistic

million tonnes of

CO2e / ‘000 EUR

2.73

2.50

Number of production / filling companies in EU certified to ISO 14001

number

21

23

Number of new customer installations (bulk) for applications which protect the environment

number

253

242

 

 

 

 

8. Independent, family-run company values 

 

 

 

Net Debt/EBITDA-Ratio

number

1.00

0.67

EBITDA/Sales-Ratio 

per cent

23.5

27.1

 

 

 

 

9. Customer satisfaction

 

 

 

Number of participants in customer satisfaction surveys across the Group

persons

1,326

1,522

Percentage of credit notes in relation to number of invoices issued

per cent

1.5

1.4

 

 

 

 

10. Employee satisfaction

 

 

 

Average length of service

years

10.6

10.6

Staff turnover rate

per cent

6.9

7.4

Lost days due to sickness per employee

days

4.4

4.1

 

 

 

 

11. Employee development

 

 

 

Expenditures on training programms per employee 

Euro

277

243

Training days per employee

days

3.38

2.80

Apprentices and trainees in total workforce

persons

41

22

 

 

 

 

12. Compliance

 

 

 

Inquiries submitted to the “Ask us help desk“

Compliance

cases reported

0

1