[Translate to Englisch:] Kunden und Märkte

Customers and Markets

Messer’s sales division is geared to the needs of customers. Customers with modest gas requirements are frequently looked after by local sales partners, while deeper partnerships are developed with medium-sized customers who are looked after personally by our local sales departments. International customers, who tend to have complex needs and requirements that span several countries and an international approach to purchasing and/or production technology, are supported by an international Key Account Management Team. Apart from anything else, this allows us to fully exploit the associated business development potential.

In 2018, a total of over 800 new contracts were signed for the supply of liquid gases, representing annual sales of approximately 42 million euros. This is a good basis for sustained growth. A major contribution came from our China business. Our approach in China is to focus on customers in those regions where we already have operations and where we operate air separation units that allow us to provide our customers with a sustainable and flexible product supply. Sales of cylinder gases have increased as well, making a correspondingly large contribution to the overall result. We have also further diversified our product portfolio in China and successfully expanded it by adding specialty gases as well as nitrous oxide and carbon dioxide among other things.
 


In the medical gases segment, we will exclusively supply Europe’s second largest manufacturer of lung function measuring devices with medical gases in future. The company is based in Germany and operates in over ten countries in Europe and Asia. The gas mixtures for the customer’s European market are produced in Belgium, while production for the Chinese market is based in China. We expect this partnership to be one of mutual support in sales, service and maintenance coupled with an exchange of information about marketing activities. Marketing authorisation for the products that will be supplied is expected by 2021.
We also expanded our business in the area of NO mixtures in 2018 and made preparations to enter the beauty and wellness segment as a newcomer.

Customer satisfaction

Taking our customers’ opinions and satisfaction into consideration is part and parcel of how we see ourselves as a responsible company. Our claim is enshrined in our guidelines, which apply across the entire group: We are focused on the individual requirements of our customers and help them to improve their competitiveness and their performance.

Customer satisfaction surveys
We carry out systematic surveys to measure customer satisfaction at all our locations in Europe and integrate the results into our management processes. Measuring customer satisfaction allows the quality and perception of services provided to be monitored and the effectiveness of measures carried out to be assessed. This enables us to continually raise the level of customer satisfaction and thus also improve the long-term commercial success of Messer.

In total, customer satisfaction surveys were carried out at nine European companies in 2018. More than 19,000 customers were contacted at the Messer entities in France, Belgium, Bosnia-Herzegovina, North Macedonia, Germany, Switzerland, Slovenia, Spain and Hungary. That represents an increase of 34 % over the previous year. The proportion of customers who completed the questionnaire in full increased to 8.0 % compared with the previous year (6.2 %). The responses of exactly 1,522 customers were analysed.

The results for overall satisfaction are only partially comparable with one another as the mentality differs from country to country when it comes to assessing satisfaction. By performing analyses of customer satisfaction on a regular basis, we can observe trends in satisfaction within any given country and monitor their development over longer periods of time. Customer satisfaction analyses are repeated every two years in the European national subsidiaries. 

The online customer satisfaction questionnaire includes questions regarding overall satisfaction as well as various questions regarding services in the area of sales, logistics, technical service, internal sales, safety and complaints handling. Altogether, the questions and analysis cover up to 24 services.
The results are summarised by region. Messer’s overall performance in Western Europe was given a total rating of 8.00 (previous year: 7.4) on a scale of 1 for very dissatisfied to 10 for extremely satisfied, while the average rating achieved in Eastern Europe was 8.6 (previous year: 9.0). The satisfaction rate, which is based on the ratio of satisfied customers to the total number of responses, dropped in Europe from 92.3 % in 2017 to 88.9 % in 2018. This was the case in both Western Europe, where the satisfaction rate fell from 89.4 % in 2017 to 86.5 % in 2018, and in Eastern Europe, where it dropped slightly from 93.6 % in 2017 to 92.1 % in 2018. Overall, the result is still at a highly positive level. Potential areas for improvement were identified for the individual countries and appropriate measures implemented.

Customer satisfaction surveys in gas centre
A large proportion of our cylinder business is conducted through gas centres in Europe. Gas centres are independent companies that sell industrial gases to our customers on our behalf within defined regions. Messer cooperates with over 1,000 gas centres in Europe. Cooperation with them is very important as it is the gas centres that maintain direct contact with our customers in their respective regions. Direct customer satisfaction analysis has therefore been expanded to include measurement of the satisfaction rate between the Messer companies and the regional gas centres.

This survey has been conducted in Spain for several years and was carried out in France for the first time in 2017. In 2018, the surveys were launched in Slovakia, the Czech Republic, Poland, Switzerland and Austria for the first time. A total of 468 gas centres were contacted, with 182 of them completing the questionnaire in full. Compared with 2017, this represents a 300 % increase in terms of questionnaires analysed.
The online questionnaire – similar to the one for customers – includes questions regarding overall satisfaction as well as questions regarding services provided by different departments, such as gas centre support, logistics, internal sales, IT support, safety and complaint handling. The questions can cover up to 21 services.

The overall gas centre satisfaction rate was 76.4 %. In 2017, the two companies in France and Spain achieved overall satisfaction of 79.1 %. The slight deterioration in 2018 was mainly due to insufficient availability of gas cylinders and bundles in Spain and Poland, which was criticised by the gas centres. This has now been resolved through new investment. 

Clear functionality and operation are particularly important when designing and developing E-Services for customers. As in everyday working life, excellent service is geared to the needs of customers. We have therefore designed and refined a range of electronic helpers based on numerous customer surveys. We are making them available for electronic data interchange (EDI) in the form of apps, on our website and via the data interface of the Messer planning systems.

E-Order
Online ordering is popular and successful because it provides customers with a convenient, straightforward and quick way of performing traditional purchasing tasks. Messer’s E-Order service offers customers the online option for repeat orders. Simply select the product and quantity and place the order electronically. This can also be done via the E-Order app, anytime and anywhere, for instance during a works tour or on site.

E-Invoice
We see it as our duty as a company to act in accordance with the principle of sustainability. Our E-Invoice is sent environmentally friendly via email, besides which customers have access to their personal invoice portal via a personalised web page. Invoices can be imported directly into the customer’s ERP system in XML format. They also have the option of accessing electronic order confirmations, delivery notes or rental evidence.

E-Connect
Our EDI solutions involve our ERP system corresponding with those of our customers and dealing with the “paperwork”. The processes and data formats are defined once only, after which the systems automatically exchange orders and delivery notes, invoices and payment instructions, as well as quality certificates and many other documents between each other.

E-Stock
If a Messer gas cylinder has its own barcode, it is scanned at the time of filling, delivery, return and quality control. E-Stock makes this data available to our customers as individual figures or in the form of statistics. That means they know the precise current status of every single cylinder in stock.

E-ccts
The barcode on each gas cylinder offers even more advantages: E-ccts (Customer Cylinder Tracking System) also allows our customers to track the movements of ordered cylinders within their company. In this way they can be sure of complying with legal requirements.

E-Monitor
Manufacturing companies that use gases in the manufacture of their products need to monitor the fill level of gas tanks. E-Monitor also provides answers to questions regarding the current stock of Messer gases, when the tanks were filled and whether gas consumption is continuous. Our customers get the information online as individual figures and in the form of statistics – with the option of text message notification if they so wish – in order to avoid supply bottlenecks.

myLab
myLab is Messer’s customer portal designed to help our customers manage their lab gas stocks. Certificates and safety data sheets for individual gas mixtures as well as specifications for standard gases can be easily downloaded or managed online. It is clear at a glance which of the calibration gases’ stability period will expire soon or has already expired. They can then be easily reordered with one click.

France and Belgium: Calibration gases for determining calorific value
GRTgaz operates the longest high-pressure natural gas transmission networks in Europe, with 32,414 kilometres of pipes. The composition of natural gas, which is a mixture of alkanes and inert compounds, may vary on an hourly basis depending on its origins. Hence, its Gross Calorific Value (GCV) varies as well. As GCV is used for billing along with the volume of gas delivered, GRTgaz uses gas chromatographs at control points to accurately determine it. Calibration gases from Messer are used to calibrate these analysers. These gases are produced in the Messer specialty gas laboratory in Zwijndrecht, Belgium. Messer also provides high purity operating gases, mainly helium, for the functioning of these chromatographs.

France: Triple Saver for Inox sheets
Siem Desmet, the industrial installation specialist and machine builder located in Lambersart, northern France, has been using the ternary mixture Inoxline He3 H1 from Messer since 2018 following successful tests performed under operating conditions. It is used for welding stainless steel sheets. The Triple Saver mixture allows for narrower welds with deep penetration, and thus less distortion as well as a finely rippled weld surface that requires little rework.


Saver

Portugal: Specialty gases for test laboratory
Messer in Portugal added specialty gases to its product range in 2018. The main customer for this product group is the accredited SondarLab test laboratory in Aveiro. One of the organisations the lab works with is the Portuguese Institute for Welding and Quality (Instituto de Soldadura e Qualidade). Other key areas of SondarLab’s work include emission control at industrial facilities in various sectors as well as calibration of measuring instruments at air quality monitoring stations.

Switzerland: Maturing cheese with the help of robots
Cheese doesn’t just mature all by itself without having to do anything. Cheese care involves, among other things, regular brushing, turning and washing. In many cheese dairies, this work is performed by robots supplied by Swiss machine building company JNJ Automation based in Romont. They can treat cheese wheels with a diameter of up to 75 centimetres and are also capable of retrieving them from shelves at a height of up to six metres. At the same time, they have to be resistant to the humid, salty atmosphere in the maturing rooms. Their build quality has to meet similarly high standards. The machine body is made of stainless steel and the frame welded manually. JNJ uses the inert welding gases Inoxline He3 H1 and Inoxline H5 from Messer.

Slovakia: Leader in ventilation technology
Messer supplies Technov in Rumanová with liquid nitrogen in a cryogenic tank as well as oxygen 3.5 and welding gases for the production of ventilation and air conditioning systems, which have seen a massive boom in demand in recent years. Technov, one of the leading suppliers in Europe, possesses the hygiene certificate issued by the ILH air hygiene institute in Berlin. The construction of a new production facility in 2018 created more space for state-of-the-art laser cutting technology.

Slovenia: First laser welding robot in Slovenia
Klas Metal d.o.o. has installed Slovenia’s first laser welding robot in Kamnik. The machine, a Trumpf TruLaser Robot 5020, uses Messer’s Argon 5.0 shielding gas. Laser welding of thin sheet metal produces at least the level of quality associated with TIG welding combined with greatly enhanced capacity. Klas Metal d.o.o. uses the machine to weld high- and low-alloy steel, aluminium and titanium sheet metal. The laser welding facility significantly increases productivity.

Romania: Calibration gases for sensors
Sensor manufacturer Testo gets the calibration gases for its measurement laboratory in Cluj-Napoca from Messer. The laboratory, opened in 2018, has been authorised by Romania’s metrology authority. It complies with the requirements laid down in the ISO 17025 standard. Messer supplies the laboratory with high purity gases as well as defined gas mixtures, and has also equipped it with the necessary pressure control equipment. Testo operates worldwide as a supplier of measuring instruments. The company’s headquarters are located in Lenzkirch in Germany’s Black Forest.

Bosnia-Herzegovina: Stopping wind turbines with nitrogen
Pozor-based energy supplier Solik uses nitrogen from Messer to stop its wind turbines during stormy weather in order to protect them. The pressure of the gas provides the energy for the pneumatic rotor brakes. Such brakes are also common in HGVs, the difference being that they are operated with compressed air from a compressor. However, it would be too costly to install a compressor inside the nacelles as it is very rarely necessary to stop wind turbines. The cylinder-stored nitrogen performs the function of the compressor.

Bosnia-Herzegovina: Welding gases for storage equipment
In 2018, Messer gained the Ferretto Group as a new customer for welding gases. The company’s production site in Usora has also been equipped with a gas supply system featuring 50 welding stations. Ferretto is a leading Italian supplier of storage and intralogistics systems. Ferretto plans to expand production significantly at its Usora site.

Serbia: Welding gases for metal hoses
Turkish business Flex Academy operates automatic welding systems for the manufacture of metal hoses, hollow profiles, steel tubes and moulded parts. At the beginning of 2018, Flex Academy opened a new facility in the Serbian town of Priboj. Messer is supplying argon, oxygen, acetylene and the Inoxline H5 and H1 gas mixtures in MegaPack C6 bundles as well as liquid and gaseous nitrogen.

Albania: Longer shelf life for sweet pastries
Lika gets the Gourmet A70 gas mixture from Messer for packaging its products. The company produces traditional sweet pastries in the capital Tirana and is one of the country’s market leaders in this sector. Lika wanted to prolong the shelf life of its products, so it turned to Messer. In a series of tests with different Gourmet gases, the best results were achieved with Gourmet A70, which consists of 70 per cent argon and 30 per cent carbon dioxide. Thanks to modified atmosphere packaging (MAP), the shelf life of the products was increased from five to more than 28 days at a storage temperature of four to seven degrees Celsius.

Albania: Aromatic atmosphere
A vacuum robs garlic of its aroma. Vacuum packaging therefore isn’t really suitable for the aromatic cloves, as the Albanian company Orgagro discovered. It specialises in growing and selling garlic for the European market. In 2018, Orgagro approached Messer looking for a flavour-protecting transport packaging solution. A series of tests established that the food gas Gourmet N provides the best protective atmosphere. Surrounded by pure nitrogen, the garlic lost none of its unique aroma even after two and a half months.

Vietnam: Sales offensive for food gases
The Application Technology specialists at Messer Haiphong demonstrated the advantages of modified atmosphere packaging of food. The customer demonstrations involving the use of our “Gourmet” gases took place in July 2018 and were carried out in cooperation with Rynan Agrifoods at their facility. The sales campaign also involved visiting numerous other customers. The offensive was rounded off by a seminar on gas applications in the food industry, which was held at our headquarters in Hanoi.

Luxembourg: Nitrogen generator for Goodyear
Goodyear uses nitrogen in the manufacture of truck tyres. Expanded production led to increased liquid nitrogen requirements, which the existing nitrogen generator could no longer cover. We suggested producing the additional nitrogen on site as well since the energy costs are very low in Luxembourg – and our proposal met with Goodyear’s approval. We supplied our customer with liquid nitrogen deliveries until the new CryoGAN facility – Messer’s first in Benelux – went into operation in September 2018.

France: Complete solutions for supercritical fluid extraction
In April 2018, Messer France took part in the “International Symposium on Supercritical Fluids” for the first time in order to offer complete solutions to potential customers in different sectors (food, cosmetics, pharmaceuticals). Supercritical fluid extraction (SFE) with the aid of CO2 is an effective, environmentally friendly way of separating components of a material, such as essential oils, without losing its properties. In its supercritical state, CO2 behaves like an organic solvent, and for this reason it is frequently used for extraction.

Spain: Nitrogen for inerting silos
Ashland Chemical is an American multinational chemical company with a global presence. In Benicarló, in the north of the autonomous community of Valencia, situated right on the Mediterranean coast, the company operates a facility for the production of unsaturated polyester resins and vinyl ester resins. These resins are used as raw material for the polymer industry, with a wide variety of applications across different sectors, from the automotive industry, transport, energy and construction to shipbuilding and the chemical industry. For a year now, Ashland has been supplied with liquid nitrogen from the Messer plant 130 kilometres away. The gas is used to inert the process reactors and storage tanks in order to prevent polymerisation of the products.

Germany: Economical nitrogen compression
In 2018, Messer began supplying liquid nitrogen to Koblenz-based firm Stabilus, one of the world’s leading suppliers of gas springs and dampers. Regular deliveries have replaced a now-dismantled on-site facility for the production of gaseous nitrogen. Stabilus fills its gas springs with the gas, compressed up to 380 bar, from a ring network. The process of compressing the gas previously involved the use of powerful compressors – with correspondingly high energy consumption and large amounts of waste heat. The liquid gas being used now can be compressed by a pump prior to vaporisation. This is technically more straightforward and less energy-intensive. Electricity consumption is decreased, and maintenance costs are also expected to be reduced significantly.

Switzerland: Liquid nitrogen supply
Messer installed a liquid nitrogen supply for A. Späni AG in Raron in 2018. Späni is a specialist in uncut metalworking and already procures the cylinder gases Inoxline He3 H1, forming gas, welding argon, oxygen and nitrogen from Messer. They are needed for, among other things, tungsten inert gas welding (TIG), gas metal arc welding (MIG/MAG), AC/DC welding, robot welding and longitudinal seam welding. Sheet metal and tubular constructions made of any alloy are welded with the aid of robots at Späni. The firm also runs a Messer gas depot where other customers can collect their cylinder gases.

Poland: Drinking water treatment with ozone
Zaklad Wodociągu Północnego is the newest of three waterworks that supply drinking water to the Polish capital Warsaw. The last time it was modernised, in 2017, it received two new ozone generators. They both have a nominal capacity of ten kilograms of ozone per hour and are supplied with pure oxygen from Messer Polska. The acquisition of this customer represents a notable success for our Polish colleagues: Messer Polska currently has contracts with all the ozone-based drinking water treatment plants in Poland.

Czech Republic: More tomatoes with carbon dioxide
Carbon dioxide from Messer helps ensure a rich tomato harvest at Agro Maryša, horticultural growers in Velké Němčice. In 2018, the business commissioned a 4.5-hectare greenhouse in which the plants are cultivated using state-of-the-art hydroponics. Large quantities of the red fruit can be harvested nine months of the year thanks in no small measure to the CO2 that is added to the greenhouse atmosphere as a plant nutrient. The greenhouse was put up by NWT, a technology company based in Zlín.

Czech Republic: Oxygen for African catfish
In the autumn of 2017, the agricultural company Mžany started operation of a modern aquaculture system featuring recirculating technology for fish farming at a disused cow farm in Stračov. Mžany is using it to farm African catfish, a species particularly well suited for aquaculture. In 2018, the water was continuously enriched with pure oxygen from Messer in order to create optimal living conditions for the fish. The fish-farming technology used for this purpose was developed in the Czech Republic.

Slovakia: Welding for grape harvesting
Pellenc, a manufacturer of agricultural machinery and electric hand tools, uses Messer’s Ferroline C8, welding argon and nitrogen for metal processing. The gases are used in the production of grape harvester components in Nové Mesto nad Váhom. In 2018, Messer installed a 20-tonne nitrogen tank at the Slovakian site, which has a production area of around 11,000 square metres and a workforce that includes 70 welders. The factory, which belongs to France’s Pellenc Group, also has two laser cutting machines.

Hungary: Third nitrogen generator for carbon fibre production
Leading carbon fibre manufacturer Zoltek, part of the Japanese chemical group Toray Industries, is significantly expanding production: in Nyergesújfalu, Europe’s largest carbon fibre production centre is undergoing expansion. The customer ordered a nitrogen generator from Messer Hungarogáz to cope with the increased production levels. This means that, together with the generators that have been in use for 20 years, we now operate a total of three nitrogen generators at the Zoltek Companies site.

Hungary: Fourth on-site generator
Robert Bosch Elektronika Kft. produces stateof-the-art electronic vehicle systems for the automotive industry. Since 1999, the company has been using high-purity nitrogen from Messer Hungarogáz for soldering, which also optimises the storage of moisture-sensitive components, thereby helping to maximise production quality. In 2006, we installed the first nitrogen generator, and with production constantly increasing, the second one was put into operation in 2008, followed by the third one in 2013. In March 2018, we received an order for a fourth on-site generator.

Bosnia-Herzegovina: Nitrogen for blast furnace overhaul
In 2018, following a three-month preparation phase, Messer Tehnoplin successfully completed its project work for the complete overhaul of an ArcelorMittal blast furnace at the Zenica site. In order to make sure that it was safe to work inside the furnace, the blast furnace gases were first removed with the aid of nitrogen. Over a period of four days, Messer delivered liquid nitrogen for inerting as part of this complex process.

Serbia: Know-how and gases supported battery production
In just two weeks Messer Tehnogas engineers completely rebuilt the entire oxygen supply network and installed the necessary measuring and control equipment for the oxyfuel burner system for Batagon Energy, a battery production plant in the Serbian town of Sombor. All the hard work was rewarded with a long-term liquid oxygen supply contract signed in 2018.

Serbia: Everything for cutting and welding
Messer has delivered a cutting machine to Alfa Technics and installed a gas supply system for welding high and low alloy steels at the metal-processing company’s new production facility in Svilajnac. In addition, an agreement has been signed regarding regular deliveries of liquid argon.
The cutting machine – an OmniMat 6000 – features a 400-amp plasma torch for bevel cutting, an ALFA oxyfuel torch, a marking tool and a drilling unit with a changer magazine. The gas supply system has more than a hundred withdrawal points. Alfa Technics’ product range includes conveyor systems and assembly lines for the automotive industry.

Serbia: A new nitrogen application
Messer has installed a pipeline over 1,000 metres in length to provide a direct nitrogen supply to HBIS Group Serbia’s steelworks in Smederevo in future. The gas is used to remove rolling emulsion in the cold-rolling mill. The emulsion consists of a mixture of lubricating oil and water and reduces friction between the roller and the steel strip. It also has a cooling function, thereby protecting the surface of both the rollers and the sheet steel. The nitrogen blows it off the surfaces with a pressure of 7.5 bar, at the same time preventing unwanted oxidation. The nitrogen is produced as a by-product in two Messer air separation units located in the immediate vicinity, which already supply the steelworks with oxygen.

Serbia: Concrete cooling with liquid nitrogen
Messer supplies construction company Karin Komerc in Novi Sad with liquid nitrogen for concrete cooling. The building material is cooled directly in the concrete mixer during production – a first in Serbia. The process, which is primarily used for smaller quantities of concrete, was extensively tested beforehand.

Vietnam: Protective gases for meat
In 2018, meat products manufacturer Nhat Nguyen in Hưng Yên became one of the first companies in Vietnam to package pork using the modified atmosphere packaging (MAP) method. Messer advised the company during installation of the packaging machine, installed the gas supply and now supplies the necessary food-grade. Nhat Nguyen wants to use MAP to extend shelf life, improve product presentation and achieve greater packaging flexibility. The company also intends to use MAP technology for beef products in future. Messer in Vietnam is currently testing MAP processes for bread and fruit packaging for other companies.

Vietnam: Liquid gases for steel production
Messer supplies steel producer Toàn Thắng Steel with large quantities of liquid nitrogen and oxygen under long-term supply contracts. Market analyses forecast strong growth in steel consumption in the ASEAN states, primarily due to the region’s increasing urbanisation. Toàn Thắng Steel is responding to this increasing demand by switching from the electric arc process to the Linz-Donawitz process, which allows large quantities of steel to be produced economically. This process is also known as basic oxygen steelmaking because it involves pure oxygen being injected directly into the molten pig iron with a lance, resulting in removal of the dissolved carbon.

Thailand: Cold cement for mobile tower factory
International construction company Max Bögl uses a cement cooling technique developed jointly with Messer in the construction of wind turbine generators. The company’s subsidiary, Max Bögl Wind AG, has developed a mobile production facility for tower elements that enables wind turbines to be installed quickly and with consistent quality. It is set up at each installation site. This significantly reduces the number of delivery trips made by heavy trucks. With hub heights of up to 180 metres, the elements have to meet very high quality and safety requirements. Max Bögl relies on cement cooling to mix particularly stable concrete. Cryogenic liquid nitrogen is added when transferring the cement from the delivery trucks. The gas vaporises in the process and enters the silos along with the cement, continuing to cool the material. This ensures that the optimal temperature range is maintained during subsequent mixing of the concrete. The first production unit was put into operation in Huai Bong in Thailand, where the construction company is currently producing and assembling 90 wind turbine generator towers for the large-scale Korat Wind Farm project. The mobile factory can produce almost three towers a week. Messer in Thailand installed a 50-cubic-metre tank for this purpose in 2018 and is supplying the liquid gas.

China: Focus on greenhouse operators
Atmospheric CO2 enrichment in greenhouses has been a widespread practice in Europe for some time now. The gas serves as a nutrient, thereby promoting plant growth. It is pleasing that Messer’s greenhouse business in China also saw significant growth in 2018, not least thanks to good internal cooperation between Messer China and our central Application Technology Food department. Examples of this include joint reference customer visits in Benelux, a training event on the subject of greenhouses in Kunming and joint visits to potential customers in China. The good level of exchange and the excellent work carried out by our Chinese colleagues has made it possible to conclude lucrative contracts with greenhouse operators such as Kunming Van den Berg Roses and Yunan AIBIDA.
 

Belgium: Convenient all-round service
Messer provides customers in Belgium with an automated cylinder tracking system and monthly all-inclusive billing. This system offers great benefits, particularly for building contractors who use cylinder gases for welding and cutting at numerous construction sites. The cylinders are recorded in the system using bar codes, allowing their location to be identified at any time. This considerably reduces the number of unreturned cylinders, in turn lowering costs. The customer receives a total monthly bill that covers the recorded consumption of gases as well as all associated services such as transport or cylinder rental. Customers benefit greatly by knowing the exact purchase price in advance and not having to wait for the bill before being able to invoice their own customers. All documents, such as invoices and delivery notes, are sent to customers in digital format.

France: Gourmet gases for beer gourmets
As part of a marketing campaign for breweries, Messer France formed a partnership with the “Mondial de la Bière” festival, which took place in Paris at the end of June 2018. Messer supplied CO2 for the operation of 120 dispensing systems at the exhibitors’ stands. On the first morning of the fair, which was reserved for trade visitors, two of our experts gave a talk on the advantages of our Gourmet gases: these include inerting with food gases for oxidation prevention in order to get the desired beer quality.

Germany: EuroBLECH in Hannover
At the EuroBLECH trade fair in 2018, Messer provided information on potential cost savings, new 3D metal printing applications and a practice-orientated service programme. We also showcased a virtual welding shop, “Welders’ point”, for the first time. This app lets you move around freely in a virtual welding shop with the aid of a VR headset. The user can trigger different actions through eye contact and thus get information on various welding processes. Choosing the right shielding gas for welding, the ideal flow rate and the optimum parameter combinations is key to minimising reworking, welding time and, thus, costs. Overall costs of production can be effectively reduced by making the right choice of gas and type of gas supply based on needs, along with optimum delivery of the shielding gas. With demonstrations by its specialists, Messer showed the varied applications of its products and provided information on the possible savings offered by the use of its ternary mixtures in cylinders.

Spain: Seminar for medical gas customers
In April 2018, for the second year in a row, Messer Ibérica held a technical seminar for health service representatives. It was attended by engineers, managers and purchasing managers from public and private health centres in different parts of the country. Messer provided information on products and services and covered topics such as quality control of medical gases, product traceability and safe handling of cylinder gases. The participants also visited the air separation unit in El Morell and the filling plant in Vilaseca, both of which are licensed to produce and analyse medical gases.

Hungary: Experiencing gases and know-how interactively
In February 2018, Messer Hungarogáz took part in “Sirha Budapest 2018”, an international trade show for the hotel, restaurant, catering and food sectors. As a special highlight, our stand featured an interactive touchscreen game that allowed visitors to guess which of our “Gourmet” gases are used in the production or packaging of certain foods.